Last updated: June 24, 2026
Your privacy is important to us. It is Orada Tech Repair's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.oradatech.com, our chat assistant, and our Facebook and Instagram pages.
This policy describes what information we collect, how we use it, who we share it with, and how you can access or delete it. By using our website, our chat assistant, or messaging us on Facebook Messenger or Instagram, you agree to the practices described here.
We collect information you knowingly and actively provide when using our services, and certain information sent automatically by your device when you access our website.
When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. While this information may not personally identify you by itself, it may be possible to combine it with other data to identify individuals.
We collect personal information you choose to share with us when you:
This information typically includes your name, phone number, email address, the device you need repaired, a description of the issue, your service preference (in-store or on-site), and—if you request on-site service—your address. It also includes the contents of the messages you send us.
When you message our business on Facebook Messenger or Instagram, we (and our automated assistant) receive the content of your messages and your public profile information as provided to us by Meta (such as your name and profile picture). We use this information solely to respond to your inquiry, provide repair quotes and service information, and follow up about the request you contacted us about. We do not use Messenger or Instagram message data for advertising, and we do not sell it.
Our website chat and our Facebook Messenger and Instagram messages may be answered by an automated assistant ("chatbot") rather than a live person, especially outside of business hours. To generate helpful replies, the content of your messages may be processed by a third-party artificial-intelligence provider (Anthropic) acting on our behalf. The assistant is used to answer questions, provide repair pricing, and collect your contact details so a technician can follow up. A human team member reviews leads and handles scheduling and final quotes. You can always reach a person by calling (856) 805-2062 or visiting our store.
We use the information we collect to:
We will not use your personal information for a purpose that is incompatible with the purposes described above, and we do not sell your personal information.
We do not sell your personal information. We share it only as needed to operate our business, including with the following types of third-party service providers who process information on our behalf:
We may also disclose personal information to our employees and contractors, and to courts, regulators, or law enforcement where required by law.
We keep personal information only for as long as we need it. Short-term conversation history used by our chat and messaging assistant is retained temporarily (typically about 24 hours) to maintain the context of an active conversation, and then expires automatically. Lead and contact information you provide is kept for as long as necessary to respond to your request and provide our services, after which we delete it or make it anonymous.
You have the right to request access to, correction of, or deletion of the personal information we hold about you—including information collected through Facebook Messenger or Instagram. To make a request, contact us using any of the methods below and tell us what you would like us to do:
We will verify your request and delete your personal information within 30 days, except where we are required to retain it by law. You can also remove our app's access to your Facebook or Instagram information at any time through your Facebook or Instagram account settings under "Apps and Websites."
When we collect and process personal information, and while we retain it, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we do our best to protect the personal information you provide to us, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We will comply with applicable laws in the event of any data breach.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
You always retain the right to withhold personal information from us, though this may affect our ability to provide certain services. We will not discriminate against you for exercising any of your rights over your personal information. If you believe that any information we hold about you is inaccurate or out of date, please contact us using the details below, and we will take reasonable steps to correct it.
Our website and messaging channels may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here and update the "Last updated" date above.
For any questions or concerns regarding your privacy, or to make a data access or deletion request, you may contact us:
Orada Tech Repair
82 Bethany Rd
Hazlet, NJ 07730
Call or Text: (856) 805-2062
Email: [email protected]
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